01
About these terms
Identify the business selling the pieces, when these terms apply and how customers accept them.
02
Orders and pricing
Explain how an order is placed and confirmed, which currency prices are shown in, and how taxes and delivery costs are added at checkout.
03
Made-to-order pieces
Describe how made-to-order and custom pieces work: confirmed specifications, lead times stated as estimates, and what happens if a lead time changes.
04
Delivery
Set out where you deliver, how delivery dates are arranged and who is responsible for access, assembly and placement.
05
Returns and cancellations
State your cancellation and return rules, including any statutory rights customers have and any exceptions for custom pieces.
06
Product information and images
Note that materials such as timber, stone and wool vary naturally, that images are representative, and where verified dimensions can be found.
07
Liability
Describe the limits of your liability as allowed by the law that governs these terms.
08
Contact and governing law
Give contact details for order questions and name the law and courts that govern these terms.